Contact Centre Services White Papers, Software Downloads, Definition and Webcasts

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Contact Centre Services Reports

What Happens When They are Gone? sponsored by VoltDelta WHITE PAPER: Access this helpful resource to learn what to ask when searching for a cloud-based contact center tools -- especially interactive voice response (IVR) technology. Discover the hidden "red flags" that signal you to dig a little deeper before selecting a final vendor for your cloud contact center initiatives. Posted: 24 Oct 2013 \| Published: 24 Oct 2013 TOPICS: Call Center Management \| Call Center Services \| Call Center Software \| Call Centers \| Cloud CRM \| Contact Center Management \| Contact Center Services \| Contact Center Software \| Contact Centers \| CRM

Visa Desjardins Provides a Differentiated Customer Experience sponsored by Genesys WEBCAST: Access this video case study today to learn how Visa Desjardins – the largest financial cooperative group in Canada – optimized customer service delivery by investing in a new blended call center environment. Posted: 16 Sep 2013 \| Premiered: Feb 27, 2013 TOPICS: Call Center Management \| Call Center Services \| Call Center Software \| Call Centers \| Contact Center Management \| Contact Center Services \| Contact Center Software \| Contact Centers \| CRM \| CRM Services \| CRM Software \| Customer Interaction Services \| Customer Service \| Customer Support Software

Avaya Users Deploy Best-in-Class Practices to Improve Contact Center Performance sponsored by Avaya WHITE PAPER: This exclusive paper examines how your organization can position itself to meet changing buyer needs by establishing best-in-class contact center programs. Read on and also discover 14 best practices that can ensure successful customer interactions. Posted: 11 Nov 2013 \| Published: 11 Nov 2013 TOPICS: Contact Center Management \| Contact Center Services \| Contact Center Workforce Management \| Contact Centers \| Contact Management

The Makings of a Modern Contact Center sponsored by TechTarget Customer Experience EBOOK: Choosing between a hosted or on-premises model -- or a blend of the two -- is the first step to modernizing customer relationship management systems today. Inside, explore the key differences between a hosted and an on-premises contact center. Posted: 23 Jul 2014 \| Published: 23 Jul 2014 TOPICS: Contact Center Services \| Contact Centers \| Customer Service

Get the Most Out of Multichannel Marketing Automation Software sponsored by Pegasystems EBOOK: In this e-guide, learn why organizations must align multichannel marketing automation software with user expectations, as well as have it reflect business processes. Additionally, unveil exclusive tips on how to choose a marketing automation tool that fits your business needs. Posted: 16 Dec 2014 \| Published: 16 Dec 2014 TOPICS: Call Center Management \| Call Center Services \| Call Center Software \| Contact Center Management \| Contact Center Services \| Contact Center Software	All resources sponsored by Pegasystems

SIP contact centers: Key benefits and potential challenges sponsored by TechTarget Security EGUIDE: Learn how Session Initiation Protocol (SIP), unified communications (UC) and contact centers fit hand in hand in this e-guide from SearchUnifiedCommunications.com. Posted: 24 Feb 2012 \| Published: 24 Feb 2012 TOPICS: Automatic Call Distribution Systems \| Call Center Management \| Call Center Services \| Call Center Software \| Call Centers \| Contact Center Management \| Contact Center Services \| Contact Center Software \| Contact Centers \| IP \| IP PBX \| SIP \| Social Networking \| Videoconferences \| Voice Communications Software \| VoIP

Contact Center Technology and Automation Tools You Should Know sponsored by ConvergeOne EGUIDE: Explore the considerations of cataloging your organization's business requirements for call center technology purchasing decisions, and why automation is critical for customer interactions. Posted: 14 May 2018 \| Published: 14 May 2018 TOPICS: Contact Center Management \| Contact Center Services \| Contact Center Software \| Contact Center Workforce Management \| Contact Center Workforce Management Software \| Contact Centers \| Contact Management

Seven Critical Capabilities to Demand From Your Cloud Contact Center Provider sponsored by Aspect WHITE PAPER: Delivering exceptional customer service today means having a flexible and reliable contact center, as well as all the tools your agents need to be successful. Many companies are looking to cloud contact center platforms to meet these requirements, but what should you look for in a cloud solution? Posted: 04 Mar 2014 \| Published: 31 Jan 2014 TOPICS: Call Center Management \| Call Center Services \| Cloud Computing \| Cloud CRM \| Contact Center Services \| Contact Center Software \| Contact Centers

Contact Centers: How Gartner's Criteria Shook Up Vendor Rankings sponsored by Five9 EGUIDE: Uncover why organizations are shifting to contact center as a service (CCaS) to replace their current infrastructure. Posted: 03 Oct 2017 \| Published: 03 Oct 2017 TOPICS: Call Center Management \| Call Center Services \| Call Centers \| Contact Center Management \| Contact Center Services \| Contact Centers \| Contact Management \| Unified Messaging \| Unified Messaging Systems

How Automated Contact Services Help One Health Center Reduce Missed Appointments sponsored by Microsoft EGUIDE: In this e-guide, discover how to improve communication between contact center agents and customers by integrating an automated contact service. Posted: 14 Feb 2017 \| Published: 09 Feb 2017 TOPICS: Contact Center Management \| Contact Center Services \| Contact Center Software \| Customer Data Integration \| Customer Data Management \| Customer Self-Service \| Customer Service

Contact Centre Services Reports