Customer Care Reports

CW ANZ – September 2018: Get to grips with DevOps
sponsored by TechTarget ComputerWeekly.com
EZINE: The burgeoning DevOps culture in Australia has attracted new market players and led major companies to embrace the movement to get development and operations teams working in unison.
Posted: 08 Feb 2021 | Published: 14 Sep 2018

TechTarget ComputerWeekly.com

Content Strategy and Operations: Planning Assumptions 2021
sponsored by TechTarget
ANALYST BRIEF: To be effective in 2021 and prepare for the future, Forrester says that B2B marketing organizations must increase the efficiency and adaptability of their content engines. Explore the four planning assumptions that B2B marketing organizations should integrate into their content strategy in this research brief.
Posted: 15 Mar 2021 | Published: 03 Mar 2021

TOPICS:  CRM
TechTarget

IT Priorities 2018 - What's happening in storage and cloud?
sponsored by TechTarget ComputerWeekly.com
VIDEO: In this video, Computer Weekly's editor-in-chief, Bryan Glick, explains what is happening in storage and cloud according to our 2018 IT Priorities survey, taken by over 250 IT decision makers and managers.
Posted: 08 Feb 2021 | Premiered: 02 May 2018

TechTarget ComputerWeekly.com

Intent Data: Unlocking Revenue Growth
sponsored by TechTarget
EBOOK: Download this TechTargt eBook to see how you can leverage intent data to achieve sales and marketing objectives in every stage of the sales funnel, and support a revenue-rich ABM strategy.
Posted: 15 Mar 2021 | Published: 19 Feb 2021

TOPICS:  CRM
TechTarget

Computer Weekly – 4 June 2019: GDPR one year on – is it working?
sponsored by TechTarget ComputerWeekly.com
EZINE: In this week's Computer Weekly, a year after the EU's General Data Protection Regulation (GDPR) came into force, we assess its progress. Fears of technology are holding back digital healthcare – we look at the tech that's bringing back a human touch. And we examine Microsoft's desktop management tools for Windows 10. Read the issue now.
Posted: 08 Feb 2021 | Published: 04 Jun 2019

TechTarget ComputerWeekly.com

The long march of S/4 Hana
sponsored by TechTarget ComputerWeekly.com
EGUIDE: S/4 Hana, the ERP system built on SAP's in-memory, columnar database Hana has been on a long march through the enterprise since its launch in February 2013. In this e-guide, we discuss the pros and cons of upgrading to S/4 Hana, what the future has in store for the system and how its users are feeling about C/4 Hana integration.
Posted: 29 Oct 2019 | Published: 29 Oct 2019

TechTarget ComputerWeekly.com

The CRM Market Today
sponsored by Microsoft
EGUIDE: In this e-guide, uncover how Microsoft is establishing new incentives and compensation strategies to better align field sales and channel partners, and how (and why) Microsoft is planning to focus its future on Dynamics 365, AI and digital transformation. Plus, learn how new CRM tools are revolutionizing engagement.
Posted: 16 Oct 2017 | Published: 16 Oct 2017

Microsoft

A Look at 5 Contact Center Automation Tools
sponsored by Genesys
EGUIDE: In this expert e-guide, learn about what you need to consider when making contact center purchasing decisions, 5 contact center automation tools to know, and the top 5 benefits of speech analytics.
Posted: 31 Oct 2017 | Published: 27 Oct 2017

Genesys

Infographic: Top 10 ways to improve Customer Experience
sponsored by TechTarget ComputerWeekly.com
EGUIDE: As customer expectations increase, so does the need for excellent customer service and customer experience. There are many methods to improve CX - some complex and costly, others relatively simple and inexpensive. But how do you know what's right for you, and where do you start? Here are 10 initiatives you can use to improve customer experience.
Posted: 03 Jul 2020 | Published: 03 Jul 2020

TechTarget ComputerWeekly.com

Mastering Machine Learning: How It Works & Drives Success
sponsored by Estafet Ltd
EGUIDE: Artificial intelligence is expanding technology's potential and those companies that develop the technology soonest with experience an edge on their competition. Download this expert guide to explore How companies are using AI and machine learning to enhance automation, CX, IoT and more.
Posted: 27 Aug 2018 | Published: 22 Aug 2018

Estafet Ltd