Data Processing Services White Papers

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IT Service Management: Lay the foundation for reliable IT operations and support
sponsored by BMC-Accenture
WHITE PAPER: As companies strive to improve performance, they typically encounter several challenges along the way. This white paper describes a few of these obstacles and explains why a service-oriented, lifecycle-based approach to management is essential.
Posted: 19 Aug 2011 | Published: 19 Aug 2011

BMC-Accenture

Outsourcing IT Projects to Managed Hosting or the Cloud
sponsored by Rackspace Technology
WHITE PAPER: View this white paper to discover 12 critical success factors when outsourcing IT to managed hosting or the cloud.
Posted: 09 Jan 2015 | Published: 07 Jun 2014

Rackspace Technology

Impact of Cloud on IT Consumption Models: Top 10 Insights
sponsored by Cisco Systems, Inc.
WHITE PAPER: This whitepaper reviews the conclusions from a survey of IT leaders around the world.
Posted: 08 Nov 2013 | Published: 08 Nov 2013

Cisco Systems, Inc.

How to Meet the Growing Demands on IT - 4 Steps along the Path
sponsored by Rackspace Technology
WHITE PAPER: This white paper details a four step process you must take in order for IT to stay ahead of your growing demands.
Posted: 18 Jun 2014 | Published: 18 Jun 2014

Rackspace Technology

Gain Social Insight: Connect Business And IT into One Conversation
sponsored by Hewlett Packard Enterprise
WHITE PAPER: This white paper discusses how mobile, social, information, and cloud computing capabilities can combine to modernize IT support and accelerate IT operations. Learn how IT can easily access user-generated information to predict pain points and solve issues faster.
Posted: 04 Jun 2014 | Published: 31 Mar 2014

Hewlett Packard Enterprise

Serena Service Manager
sponsored by SERENA Software, Inc.
WHITE PAPER: This white paper gives an overview of the IT service management (ITSM) market and provides criteria for for successful vendor assessment and product implementation.
Posted: 10 Aug 2011 | Published: 31 Jul 2011

SERENA Software, Inc.

SaaS Takes Center Stage in 2014
sponsored by IBM
WHITE PAPER: Learn how subscription-based business applications are expected to make an even bigger impact in 2014 and beyond in this informative infographic.
Posted: 02 Oct 2014 | Published: 29 Jul 2013

IBM

How to Avoid 4 Growth-Defying IT Dilemmas
sponsored by ServiceNow
WHITE PAPER: This whitepaper covers how IT can deliver the services your organization needs to grow without draining more resources and money.
Posted: 29 Apr 2013 | Published: 29 Apr 2013

ServiceNow

A SaaS-First Approach to Application Porfolio Management
sponsored by BMC Software, Inc.
WHITE PAPER: This white paper discusses the virtues of SaaS for business operations and where the technology is headed.
Posted: 10 Oct 2013 | Published: 13 Oct 2011

BMC Software, Inc.

Hardware Neutral Imaging with ImageX: The Ghost Killer
sponsored by Global Knowledge
WHITE PAPER: Learn how ImageX can help facilitate successful image management and lower the total cost of ownership of your Vista implementation.
Posted: 14 Mar 2007 | Published: 01 Mar 2007

Global Knowledge